I. Response Time for Inquiries

We will respond to customers within 24 hours for feedback on product quality or application questions.

Priority communication will be arranged for urgent issues to quickly confirm defects and collect samples, photos and relevant data.

II. Handling of Quality Non-conformities

If defects are caused by our processes, assembly, SMT or PCB fabrication: we offer free sorting, free rework or remanufacturing, and negotiate logistics solutions accordingly.

If non-conformities arise from customer drawing/BOM errors, design flaws, customer-supplied materials or on-site operating environment, technical support is available, while fees for rework or remanufacturing will be negotiated separately.

III. Technical Support Service

Free technical consultation related to production is provided. Process feasibility suggestions are offered during the prototyping phase.

Technical guidance will be given for issues concerning soldering, testing and assembly.

IV. Sample & Order Follow-up

Production progress will be updated for prototype orders.

Scheduling and shipment information will be actively notified for mass production orders.

Packing lists and inspection documents can be provided upon request after shipment.

V. Document Archiving & Traceability

Order Gerber files, BOMs, test records and first article inspection reports are archived regularly. Documents can be retrieved rapidly for repeat orders.

VI. Rework & Supplemental Order Service

Repair service for defective products is available. Expedited lead time can be arranged for urgent replacement boards. Production slots can be reserved in advance for bulk orders.

VII. Compliance Document Support

Outgoing inspection reports, RoHS / REACH documents, Certificates of Conformity (COC) and other files can be supplied as requested.